If you're not completely satisfied with your order at WoolBox, we are able to accept returns for up to 30 days after receipt of your order.  We can offer a full refund on the cost of your items, as long as they are returned in a fully resalable condition, with original packaging intact - items cannot be returned once they have been used or cut.


  • Returns accepted up to 30 days after receiving your order
  • Items must be returned in a fully resalable condition
  • Full refund on the cost of your items
  • We are unable to cover the cost of returning items or the initial delivery charge
  • Within your return parcel, please include your order number, name & address details and we recommend you use a tracked postage service
  • Please allow 14 working days for your refund to be processed.

Returns Address

United Kingdom
CH8 9DX 


Damaged or Faulty Items

For faulty or damaged items, please email us directly at [email protected] and include further details on you issue and also your order number and name/address.


We are unable to accept returns of 

  • Books/Patterns and Leaflets
  • Measured items such as Fabrics and Haberdashery etc
  • Digital downloads